Klantendienst
Veelgestelde vragen
Vindt u uw antwoord niet? Bel of mail ons gerust.
- Welke koffiemachine kies ik?
- Dat hangt af van uw gebruik: een volautomaat is ideaal voor gemak en meerdere drinkers, een espressomachine met zeefdrager geeft u volledige controle, en een filterkoffiezetter levert heldere kannen voor het hele gezin. Bezorg ons uw dagelijkse verbruik en voorkeur, dan rekenen wij het voor u door.
- Heb ik een aparte molen nodig?
- Een volautomaat heeft een molen ingebouwd. Werkt u met een zeefdragermachine, dan is een aparte molen met instelbare maalgraad de belangrijkste investering: vers gemalen bonen bepalen het grootste deel van de smaak. Wij adviseren u graag een passende combinatie.
- Wat is het verschil tussen een volautomaat en een capsulemachine?
- Een volautomaat maalt verse bonen per kop en geeft u meer smaak en een lagere kostprijs per kopje; een capsulemachine is compacter en sneller in onderhoud, maar u bent gebonden aan de capsules van het systeem. Wij voeren beide en helpen u kiezen op basis van uw verbruik.
- Hoe lang duurt de levering?
- Wij leveren met DPD in België, Nederland, Duitsland, Oostenrijk, Frankrijk en Spanje, doorgaans binnen 2–5 werkdagen in België en Nederland, 3–6 werkdagen in Duitsland, Oostenrijk, Frankrijk en Spanje. U ontvangt bericht zodra de zending het magazijn verlaat.
- Welke garantie krijg ik?
- U geniet de wettelijke garantie van twee jaar. Daarbovenop geldt de fabrieksgarantie van de merken die wij voeren, op voorwaarde van normaal gebruik en onderhoud.
- Kan ik een artikel terugsturen?
- Ja. U beschikt over veertien kalenderdagen herroepingsrecht vanaf ontvangst, zonder opgave van reden. Het artikel mag niet gebruikt zijn en moet compleet zijn, inclusief meegeleverde onderdelen en verpakking. De voorwaarden staan op onze retourpagina.
- Geven jullie ook advies over instellingen en onderhoud?
- Wij leveren de toestellen en geven u graag praktisch advies over maalgraad, dosering, melkopschuimen, waterfilters en ontkalken, zodat uw machine jarenlang goede koffie blijft zetten.
Nog een vraag?
Onze klantendienst helpt u graag verder, maandag t.e.m. vrijdag, 9.00–17.00 uur. Wij antwoorden binnen 24 uur op werkdagen, uiterlijk binnen 48 uur. U bereikt ons via Contact & advies.
Bedrijfsgegevens
- Websitenaam: Mimi Coffee
- Bedrijfsnaam: Thijs Becker BV
- Adres: Wurfelderbosweg 4, Maaseik, Limburg, 3680, België
- E-mail: info@mimicoffee.com
- Contactformulier: Contact & advies
- Telefoon: +32 480 90 65 10
- Ondernemingsnummer: 1030.388.933
- BTW-nummer: BE1030388933
- Klantendienst: maandag t.e.m. vrijdag, 9.00–17.00 uur
- Antwoordtermijn: binnen 24 uur op werkdagen, uiterlijk binnen 48 uur
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