Klantendienst
Verzending & levering
Bijgewerkt op 20-08-2026
Wie wij zijn
Thijs Becker BV, handelend onder de naam Mimi Coffee, exploiteert de website https://mimicoffee.com. Hieronder leest u precies hoe uw bestelling wordt verzonden en geleverd.
Mimi Coffee en mimicoffee.com zijn eigendom van en worden beheerd door Thijs Becker BV, ingeschreven in België onder BTW-nummer BE1030388933.
Verzendkosten
Levering inbegrepen: alle bestellingen binnen België, Nederland, Duitsland, Oostenrijk, Frankrijk en Spanje worden zonder verzendkosten geleverd, in euro (EUR). De prijzen op deze site zijn steeds inclusief btw en inclusief levering. Er komen geen verzend- of administratiekosten bij.
Leveringsgebied
- Wij verzenden uitsluitend met DPD naar adressen in België, Nederland, Duitsland, Oostenrijk, Frankrijk, Spanje (BE, NL, DE, AT, FR, ES).
- Bestellingen met een afleveradres buiten België, Nederland, Duitsland, Oostenrijk, Frankrijk of Spanje kunnen wij niet aanvaarden en worden niet verzonden.
- Wij bieden geen andere vervoerders, geen afhaalpunten buiten hetDPD-netwerk en geen internationale verzending aan.
Verwerkingstijd
- Verwerkingstijd: 0–1 werkdagen (maandag t.e.m. vrijdag). Bestellingen die op een werkdag vóór 15.00 uur (Midden-Europese tijd) betaald zijn, geven wij dezelfde dag af aan DPD; latere bestellingen de eerstvolgende werkdag.
- In het weekend en op feestdagen verwerken en verzenden wij niet. Valt er een feestdag in de periode, dan schuift de verwachte levering mee op.
Levertermijn
- Transporttijd DPD: 2–4 werkdagen (BE, NL) en 3–5 werkdagen (DE, AT, FR, ES).
- Totale verwachte levertijd per bestemming:
- België: 2–5 werkdagen
- Nederland: 2–5 werkdagen
- Duitsland: 3–6 werkdagen
- Oostenrijk: 3–6 werkdagen
- Frankrijk: 3–6 werkdagen
- Spanje: 3–6 werkdagen
- Vermelde termijnen zijn indicatief.
Verzendproces
- Vervoerder: alle zendingen vertrekken met DPD vanuit ons magazijn aan de Wurfelderbosweg 4 in Maaseik.
- Tracking: zodra uw bestelling is verzonden, ontvangt u een e-mail met het trackingnummer.
- Statusinformatie: wij berichten u bij bevestiging, verzending en levering.
Ontvangst en controle
Controleer de verpakking bij ontvangst. Stelt u zichtbare transportschade vast, aanvaard de zending dan onder voorbehoud en meld dit binnen 48 uur via info@mimicoffee.com, met foto's van de verpakking en het artikel.
Beschadigde of verloren zendingen
- Beschadigd geleverd: meld dit binnen 48 uur; wij regelen een regeling zonder kosten voor u.
- Niet toegekomen: is uw zending vijf werkdagen na verzending nog niet geleverd, meld dit dan via info@mimicoffee.com of +32 480 90 65 10. Wij openen een onderzoek bij DPD, wat doorgaans vijf tot tien werkdagen duurt. Wordt de zending als verloren beschouwd, dan sturen wij een vervangend artikel of betalen wij het volledige bedrag terug, naar uw keuze.
Retours
De volledige procedure staat op onze pagina Retourneren & terugbetaling.
Bedrijfsgegevens
- Websitenaam: Mimi Coffee
- Bedrijfsnaam: Thijs Becker BV
- Adres: Wurfelderbosweg 4, Maaseik, Limburg, 3680, België
- E-mail: info@mimicoffee.com
- Contactformulier: Contact & advies
- Telefoon: +32 480 90 65 10
- Ondernemingsnummer: 1030.388.933
- BTW-nummer: BE1030388933
- Klantendienst: maandag t.e.m. vrijdag, 9.00–17.00 uur
- Antwoordtermijn: binnen 24 uur op werkdagen, uiterlijk binnen 48 uur
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